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Before using our contact form, why don’t you try our Frequently Asked questions below? We may already have an answer for you.

If our FAQ section does not provide the answer you need, please complete the form below. We usually reply within 1-2 working days.

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    Frequently Asked Questions (FAQ)

    When does my course start?

    Our Available Courses section has updated information about upcoming courses starting dates. Besides, the course coordinator will notify you by email a week before your course begins.

    How do I know if my registration is successful?

    If you paid online, you should have received an email from uccshop. That is your confirmation of registration.

    Which room and building is my course held in?

    The course coordinator will send venue details to you no later than a week before your course starts. The email address provided in your registration (uccshop) will be used to contact you.

    What if I register for the wrong level?

    If you realise that your level is higher or lower than the course you registered for, you can notify us within the first two weeks of the course. We will try our best to relocate you to the right course and level.

    Is my course refundable?

    Courses that run are non-refundable and refunds will only be made in exceptional circumstances and upon production of appropriate documentation (medical certs, ect.)

    Deferrals of courses to the following period (Spring to Summer, Summer to Autumn) can be granted if the coordinator is notified within the two first weeks of the course.

    Do I need previous knowledge of the language for a beginner course?

    No. All our Beginners I (A1.1) courses are designed for students with no previous knowledge of the language.

    What if I don’t like my teacher?

    That will never happen. Our teachers are the most experienced and qualified in the county. You will not be disappointed.

    How many students will be in my group?

    The number of students in a group can vary between languages and levels, but there is usually a minimum of 7 and a maximum of 20 students per group.

    What is the price of the courses?

    Click here to find full details of all our courses.

    Which day of the week is my course held on?

    Click here to find full details of all our courses.

    At what time does my course start?

    Click here to find full details of all our courses.

    Do I get a certification when I finish my course?

    Certification of completion of the course can be requested by emailing Please note this is not an official level certification, but a document stating you paid for the course.

    Official Level certification can be obtained by siting one of our official Instituto Cervantes DELE exams, in the case of Spanish, or Institut Ramon Llull, in the case of Catalan.

    How can I pay for my course?

    The most frequent payment method is credit card, via our uccshop, but you can also make payment in cash or cheque at our departmental office, O’Rahilly Building 1.50, main UCC campus.

    Our office opening hours are 9:30 to 17:00 Monday through Friday.